At Mazautoz, we are committed to providing high-quality car inspection reports and customer satisfaction. However, we understand that there may be circumstances in which you would like to request a refund or return of services. This Return and Refund Policy outlines the terms and conditions under which refunds may be issued.
1. Digital Product Nature
Mazautoz provides car inspection records and reports, which are digital products. Once a report has been delivered to you, it is considered final, and no returns or exchanges can be made for the digital content provided. Please review the following terms regarding eligibility for refunds.
2. Eligibility for Refunds
You may be eligible for a refund under the following circumstances:
Incorrect or Incomplete Report: If you receive a report that contains incorrect or incomplete information due to a mistake on our part, you may request a refund or correction of the report.
Non-Delivery of Report: If you do not receive the car inspection report within the stated delivery time due to an issue on our side, you may request a refund or redelivery of the report.
Technical Errors: If you encounter technical issues that prevent you from accessing your purchased report, and these issues are not resolved within a reasonable timeframe, you may be eligible for a refund.
3. Conditions for Refund Requests
To process your refund request, please ensure the following:
The refund request must be submitted within 14 days of receiving the report.
Provide specific reasons for the refund, including any errors, non-delivery, or technical issues encountered.
Refunds will only be issued to the original payment method used at the time of purchase.
4. Non-Refundable Situations
Refunds will not be issued in the following cases:
Change of Mind: Refunds are not provided for changes of mind or for reports that have been correctly delivered based on the provided vehicle information.
Incorrect Vehicle Information: If the report is generated based on inaccurate or incomplete information provided by the customer (e.g., incorrect VIN), no refund will be issued.
Third-Party Data Issues: We rely on third-party data sources for some aspects of our car inspection reports. We cannot guarantee the completeness or accuracy of data from these third parties, and refunds will not be issued for errors originating from third-party sources.
5. Refund Process
To request a refund, please contact our support team at [Insert Contact Email] with the following information:
Your full name
The order or transaction number
A detailed description of the issue or reason for the refund request
Any supporting documentation (e.g., screenshots of errors or non-delivery confirmation)
Our team will review your request and respond within 5-7 business days. If your refund is approved, it will be processed within 7-10 business days and applied to the original payment method.
6. Dispute Resolution
In the event of a dispute regarding a refund, we encourage you to contact us directly at [Insert Contact Email] to resolve the issue. If a mutual agreement cannot be reached, any disputes will be governed by the laws of [Insert Jurisdiction], and you may escalate the matter through legal channels if necessary.
7. Changes to This Policy
Mazautoz reserves the right to modify or update this Return and Refund Policy at any time. Changes will be posted on this page with an updated “Effective Date.” Please review this policy periodically for any updates or changes.
8. Contact Us
If you have any questions or concerns regarding this Return and Refund Policy, please contact us at:
